Talk to us.

Support, sales, security or press: pick the line below, or send a note and we will route it. One inbox, answered by the people who build UptimeX.

Support — questions about a project or monitor you run

Sales — plans, the Team tier, and larger setups

Security — vulnerability reports and disclosure

Community — quick questions, feature talk, early builds

Before you write

What to include so the first reply is the useful one.

Name the project and the monitor, and say roughly when it happened (UTC is easiest). We can see the checks from our side once we know which ones.

Payments go through Paddle, so the receipt email and the date on it are what we need to find the charge. Refunds follow the refund policy.

Send reports to the same inbox with [Security] in the subject. Please give us a reasonable window to fix an issue before writing about it publicly.